Advancement Operations Manager

Job Summary

The Advancement Operations Manager is responsible for monitoring the integrity of the information contained in the Ellucian Colleague system, and to translate data into usable information for the formation and execution of fundraising and constituent engagement strategies and measures of success. The AOM provides support to the annual giving, major gift, planned giving, corporate/foundation giving, prospect management, research, special events, alumni and parent engagement, stewardship programs, and various campus partners. The AOM works closely with the AVP and other campus-wide colleagues to sustain a culture of collaboration and continuous improvement.

Job Duties

Systems and Database Management

  • Under the leadership of the AVP, designs and implements plans for the maintenance and growth of the information systems as well as implementation and improvement of policies and procedures for efficient quality data entry and data storage.
  • Establishes, coordinates, and maintains data procedures, processes and policies that efficiently enhance data integrity. Supervises the maintenance of documentation for data entry, reporting protocols and procedures. Maintains standards including security, accuracy, data loading, and duplicate elimination.
  • Oversees and / or assists in testing for new upgrades of software and hardware as appropriate.
  • Conducts training sessions with all new IA staff. Provides ongoing refresher sessions / mentorship.
  • Manages data integrations between Ellucian Colleague and third-party data providers, working with IT staff as necessary to create a seamless and uniform structure.
  • Serves as the IA liaison with the Millsaps Information Technology staff on infrastructure to ensure quality improvements to the database, testing of updates, and proper security.

Data/Gift Processing, Acknowledgement and Reconciliation

  • Working with the AVP and Data / Gift Processing Specialist, develops policies and procedures to ensure timely and accurate gift processing, receipting, acknowledgement, pledge reminders, and other related processes. Provides overall leadership and direct supervision of day-to-day gift and pledge processing.
  • Oversees relationship with Finance Office regarding gift processing to ensure smooth transfer of daily, monthly, and yearly data as well as fiscal year-end closing. Performs reconciliation and data review as necessary.
  • Organizes and prioritizes processing of incoming information for entry into the Ellucian Colleague database and / or iModules.
  • Trains Data/Gift Processing Specialist and all data entry staff / student workers; oversees data entry projects.
  • Serves as back-up to data/gift processing specialist and / or works with AVP to ensure other staff are trained for back-up purposes.

Reporting

  • Meets with end-users to establish and analyze user requirements, needs, and specifications required for their reporting needs. Interprets user requests, understanding what they need and why to design and deliver effective products tailored for target audiences.
  • Acts as a resource to others to help solve problems; ensure that decision-makers are aware of the risks and limitations of data, information, and analysis provided.
  • Designs and produces custom, ad-hoc and user-run complex reports using BusinessObjects Web Intelligence (WeBI) and other reporting tools. Maintains an up-to-date report library in WeBI, making revisions and improvements to existing revenue, donor, biographic, etc. reports.
  • Proactively and reactively produces lists needed for Advancement mailings, event, volunteer support, etc. Manage the coding structure for direct mail and event tracking.
  • Prepares and submits annual VSE survey data and various additional statistical reports upon request.
  • Works with AVP to create dashboards and reports tracking performance metrics, patterns and relationships, etc.

Other Functions

  • Develops and maintains understanding of Advancement principles and programs, which allow for proactively offering solutions to improve efficiency and address gaps in service so that Advancement staff have the information and tools needed to reach fundraising and engagement goals.
  • Stays current on latest trends and best practices in Advancement Information Services.
  • As a member of the IA staff, supports IA sponsored event and activities as needed.

Qualifications

  • Bachelor’s Degree in information systems, business, or an equivalent mix of education and experience
  • Ability to learn and understand departmental business functions and apply technology to meeting the department’s business needs.
  • Demonstrated technical experience with relational databases and reporting tools. Experience with higher ed and /or fundraising database products desirable. Proficient in Microsoft Office tools. Ability to quickly learn new technologies and adapt to varying technological environments.
  • Proven ability to communicate / consult with technical and non-technical staff with a demonstrated understanding of data analysis.
  • Attention to detail with significant organizational skills.
  • Ability to define goals and objectives and to develop and implement strategic plans to accomplish Advancement Services goals.
  • Ability to train, motivate staff and manage projects. Supervisory experience preferred.
  • Ability to meet inflexible and often competing project deadlines.
  • Strong written and oral communication skills and organizational skills.
  • Ability to exercise initiative and sound judgment.
  • Highly ethical with ability to maintain confidential information.
  • Ability to practice and adhere to organizational mission and values.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Manual dexterity needed for keyboarding and other repetitive tasks.
  • Must be able to lift and move up to 15 pounds without assistance.

Application Procedure

Interested candidates should email a copy of their resume and a letter of interest to susan.womack@millsaps.edu. No phone calls please.

About Millsaps

Millsaps College is a selective institution of higher education located on 100 beautiful acres in the heart of Jackson, the capital of Mississippi — a progressive southern metropolitan city of nearly half a million. Millsaps is dedicated to academic excellence, open inquiry and free expression, the exploration of faith to inform vocation and the innovative shaping of the social, economic and cultural progress of the region. The college was founded in 1890 by members of the Methodist Church and is consistently ranked as one of the best values in higher education.

Millsaps has an enrollment of approximately 750 students and employs 80 full-time faculty members. The faculty/student ratio at Millsaps is 1:9, and the average class size is 14. Millsaps has graduated 25 Fulbright Award recipients, seven Rhodes Scholars, six Goldwater Scholars and two Truman Scholars. Millsaps is a member of the NCAA Division III and Southern Athletic Association and competes in 18 intercollegiate sports.

EEO Statement

Millsaps College values diversity within our students, faculty and staff, and strives to recruit, develop, and retain the most talented people. Millsaps College does not discriminate in employment on the bases of race, color, creed, religion, sex, sexual orientation, transgender status, gender identity, age, national origin, disability, veteran status or any other legally protected status in accordance with applicable federal, state and/or local laws.

All offers of employment will be contingent on successful completion of a background check and verification of employment. Salary will be commensurate with experience. Millsaps College provides a competitive benefits package.

It is the policy of Millsaps College to provide reasonable accommodations for qualified individuals with disabilities for employment. If you require any accommodations to participate in any part of the hiring process, please contact humanresources@millsaps.edu.

Additional Information

For additional information about Millsaps College please visit Millsaps.edu

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