Job Summary

The Office Manager performs student account functions that are critical for the retention and graduation of students supporting all financial aspects of the collections process for student accounts receivables.  The incumbent is also responsible for providing administrative support to the Vice President of Finance and Administration and the Business Office to ensure an effective and efficient office environment.  The incumbent interacts with a diverse volume of students, staff, vendors and the general public which requires strong customer service skills and well-developed verbal skills.   Must be reliable, be able to respond to work situations with minimum guidance or direction, and handle difficult customer service situations with tact and diplomacy.

Job Duties

  • Serve as the primary point of contact for student accounts and assist with collections as needed
  • Daily accept, secure and accurately post payments and deposits; prepare bank deposits; and balance and close daily cashiering sessions
  • Perform data entry into Colleague of all cash received (including credit card receipts) ensuring accurate recording
  • Review payment plan reports in order to identify delinquent payments and follow up accordingly
  • Frequently monitor outstanding balances of non-current students, make collection calls and send correspondence accordingly. Coordinate and monitor student accounts with outside collection agencies
  • Disburse Federal loan notices to students and maintain records for audit purposes
  • Verify the accuracy of student room and board charges in comparison to assigned room and meal plan
  • Responsible for term balance transfers
  • Be familiar with and maintain student compliance with federal fund disbursement requirements (e.g. Title IV/student refunds/FERPA) and adhere to college policies related to billing, refunds and FERPA
  • Utilize Colleague communication management as needed
  • Review, investigate and explain student account balance information to students who owe a debt to the college and research disputed accounts
  • Adhere to the monthly Accounts Receivable calendar
  • Review, process and submit Business Office invoices to Accounts Payable
  • Process petty cash reimbursements and advances for faculty and staff in accordance with policy and follow up on outstanding cash advances on a weekly basis
  • Coordinate and track receipt of student authorization forms. Follow up on outstanding forms and place holds on student accounts for forms not received
  • Greet visitors, answer phones and direct to appropriate staff member. Take and distribute accurate messages
  • Receive, sort and distribute incoming mail
  • Monitor and maintain office supplies and office equipment
  • Encourage teamwork and collaboration through building positive working relationships with staff
  • Display professionalism, discretion and sound judgment
  • Perform other duties as assigned

Qualifications

  • 3 – 5 years administrative and data entry experience
  • General knowledge of accounting and reconciliations preferred
  • Strong customer service and communication skills
  • Ability to handle multiple tasks, while appropriately prioritizing tasks based on Business Office needs
  • Excellent working knowledge of Microsoft Office Suite

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Manual dexterity needed for keyboarding and other repetitive tasks.
  • Must be able to lift and move up to 15 pounds without assistance.

Application Procedure

Interested candidates should email a copy of their resume and a letter of interest to Leah.Babb@millsaps.edu. No phone calls please.

About Millsaps

Millsaps College is a selective institution of higher education located on 100 beautiful acres in the heart of Jackson, the capital of Mississippi — a progressive southern metropolitan city of nearly half a million. Millsaps is dedicated to academic excellence, open inquiry and free expression, the exploration of faith to inform vocation and the innovative shaping of the social, economic and cultural progress of the region. The college was founded in 1890 by members of the Methodist Church and is consistently ranked as one of the best values in higher education.

Millsaps has an enrollment of approximately 750 students and employs 80 full-time faculty members. The faculty/student ratio at Millsaps is 1:9, and the average class size is 14. Millsaps has graduated 25 Fulbright Award recipients, seven Rhodes Scholars, six Goldwater Scholars and two Truman Scholars. Millsaps is a member of the NCAA Division III and Southern Athletic Association and competes in 18 intercollegiate sports.

EEO Statement

Millsaps College values diversity within our students, faculty and staff, and strives to recruit, develop, and retain the most talented people. Millsaps College does not discriminate in employment on the bases of race, color, creed, religion, sex, sexual orientation, transgender status, gender identity, age, national origin, disability, veteran status or any other legally protected status in accordance with applicable federal, state and/or local laws.

All offers of employment will be contingent on successful completion of a background check and verification of employment. Salary will be commensurate with experience. Millsaps College provides a competitive benefits package.

It is the policy of Millsaps College to provide reasonable accommodations for qualified individuals with disabilities for employment. If you require any accommodations to participate in any part of the hiring process, please contact humanresources@millsaps.edu.

Additional Information

For additional information about Millsaps College please visit Millsaps.edu