Job Summary

The Student Success Coach is a collaborative services role focused on retention management, outreach, and intervention. This position promotes an increase in learning, persistence, and graduation by holistically addressing students’ college experiences including academic, personal and economic issues. The Student Success Coach provides support using a variety of coaching techniques to create personalized interventions for undergraduate students and connecting the students with appropriate resources to meet their individual needs. They will identify students who may be at risk of failing and/or withdrawing and will proactively work with them and manage the coordination of the support offered them. This position reports to the Assistant Dean of Student Success.

Job Duties

  • Fosters persistence and completion by maintaining a caseload of first time in college and/or transfer students.
  • Develops and implements procedures for intake, monitoring, and assessment of student progress in accordance with college guidelines.
  • Monitors progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns and needs.
  • Conducts one-on-one and group coaching meetings with students to develop and integrate habits of personal and academic success through strategies focusing on developing skills in goal setting, creating academic plans, preparing for tests, utilizing individual learning styles, time/stress management, financial literacy, and career exploration.
  • Assists students in caseload in creating a completion plan with measurable objectives and benchmarks for achieving success. This plan would include course selection and identifying solutions to overcoming student success barriers including but not limited to issues with financial aid, student accounts, behavior, and wellness.
  • Refers students to appropriate support resources and collaborates with others to monitor and accelerate the progress of the students referred.
  • Track the advancement of provided services through intentional assessment and evaluation.
  • Manage, monitor, and use available early alert systems to create intervention strategies and resolve student issues.
  • Serve as a member of the college CARE team and on other committees, as needed, and work collaboratively with key areas to support persistence and graduation initiatives.
  • Develop plans and programing for a living-learning community to promote student success and persistence.
  • Serve as the co-instructor of one or more sections of the first-year course, Introduction to Pathways.
  • Perform other duties and responsibilities appropriate to the mission of the college.


  • Bachelor’s degree required; Master’s degree in counseling, higher education administration or a related discipline preferred.
  • Two to five years of experience working in academic advising, student advocacy, teaching, social work, counseling and/or coaching. Experience with college students preferred.
  • Evidence of an effective leadership style, strong administrative proficiency, and excellent organizational skills.
  • Background demonstrating success in working with students, families and caregivers, faculty and staff.
  • Knowledge of common issues and trends for contemporary college students and case management. Basic knowledge of the organization, operations, and resources provided to the student body.
  • Experience working with diverse student populations. Experience with BIPOC groups preferred.
  • Demonstrated commitment to diversity, inclusion, equity, and justice.
  • Professional experience with Microsoft Office programs and the ability to learn and master new technologies such as Colleague/Datatel, Advocate and other software packages related to the successful completion of work-related responsibilities.
  • Excellent interpersonal and collaboration skills with the ability to handle confidential information
  • Ability to manage multiple, competing priorities.
  • Ability to learn and easily communicate the details of Millsaps’ curriculum to students

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Manual dexterity needed for keyboarding and other repetitive tasks
  • Must be able to lift and move up to 15 lbs. without assistance and occasionally lift and/or move up to 25 pounds
  • Irregular work hours during high volume periods, including evenings and weekends, are required.

Application Procedure

Applicants should submit a current resume, a letter of interest and three professional references.  Materials should be submitted via email to Please write “Student Success Coach” in the subject line of the email.

About Millsaps

Millsaps College is a selective institution of higher education located on 100 beautiful acres in the heart of Jackson, the capital of Mississippi — a progressive southern metropolitan city of nearly half a million. Millsaps is dedicated to academic excellence, open inquiry and free expression, the exploration of faith to inform vocation and the innovative shaping of the social, economic and cultural progress of the region. The college was founded in 1890 by members of the Methodist Church and is consistently ranked as one of the best values in higher education.

Millsaps has an enrollment of approximately 750 students and employs 80 full-time faculty members. The faculty/student ratio at Millsaps is 1:9, and the average class size is 14. Millsaps has graduated 25 Fulbright Award recipients, seven Rhodes Scholars, six Goldwater Scholars and two Truman Scholars. Millsaps is a member of the NCAA Division III and Southern Athletic Association and competes in 18 intercollegiate sports.

EEO Statement

Millsaps College values diversity within our students, faculty and staff, and strives to recruit, develop, and retain the most talented people. Millsaps College does not discriminate in employment on the bases of race, color, creed, religion, sex, sexual orientation, transgender status, gender identity, age, national origin, disability, veteran status or any other legally protected status in accordance with applicable federal, state and/or local laws.

All offers of employment will be contingent on successful completion of a background check and verification of employment. Salary will be commensurate with experience. Millsaps College provides a competitive benefits package.

It is the policy of Millsaps College to provide reasonable accommodations for qualified individuals with disabilities for employment. If you require any accommodations to participate in any part of the hiring process, please contact

Additional Information

For additional information about Millsaps College please visit